FAQ
Frequently Asked Questions about SECOM's Services and Security Systems
Comprehensive Security
Technical Support
About troubleshooting various issues, including technical issues and equipment failure.
In case of a blackout, how long can a battery keep backup data?
The battery has a power back up not less than 10 hours and will notify a battery status when it is almost dead.
In troubleshooting, how can we remedy when the alarm sounds every 10 minutes?
- In the case of keypad trouble, use your code and turn off the system, or if the application clashes, log in and turn off the system.
- If doing the No. 1 does not work, please contact Customer Service Tel: 02-096-6099.
In case of a blackout, is the time display the same as the time of the incident?
The system will update the time automatically by synching from Cloud.
